We are seeking a motivated and experienced Shop Supervisor to lead our team at CleanEats Limited. The Shop Supervisor will ensure efficient daily operations, uphold our commitment to high-quality, healthy food, and provide excellent customer service.

Responsibilities:

1. Leadership and Management: Supervise and coordinate the activities of the kitchen and cashier staff. Ensure staff adherence to company policies, procedures, and service standards. Conduct regular team meetings and provide ongoing training and support to staff.
2. Operational Oversight: Oversee daily operations to ensure a smooth and efficient workflow. Monitor and maintain food quality, presentation, and portion control. Ensure compliance with health and safety regulations, including food safety and sanitation practices.
3. Customer Service: Maintain a customer-focused environment, addressing and resolving customer concerns promptly. Monitor and enhance the customer experience, ensuring high levels of satisfaction. Handle customer feedback and implement improvements based on feedback.
4. Inventory and Supply Management: Manage inventory levels, including ordering, receiving, and storing supplies. Conduct regular stock checks and ensure proper inventory rotation. Monitor supply and minimize waste
5. Financial Management: Monitor sales performance and implement strategies to achieve sales targets. Handle cash management, including daily cash reconciliation.
6. Staff Scheduling and Development: Create and manage staff schedules to ensure adequate coverage during peak hours. Identify training needs and provide opportunities for staff development and advancement. Conduct performance evaluations and provide constructive feedback to team members.
7. Facility Maintenance: Ensure the cleanliness and organization of the shop, both front and back of the house. Coordinate maintenance and repairs as needed to keep equipment and facilities in good working order.