Operations and Procurement Coordinator

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Job Title: Operations and Procurement Coordinator

Location: Tema Community 11

Salary: GHS Tema Community 11

Reports To: CEO

Position Type: Full Time

Job Summary

The Operations and Procurement Manager is responsible for overseeing the day-to-day operations of our fast-food chain, ensuring efficiency, quality control, and customer satisfaction. This role also involves managing the procurement of food and non-food items, negotiating with suppliers, and ensuring cost-effective purchasing practices.

Responsibilities:

Operations Management: Oversee daily operations of all restaurant locations, ensuring compliance with company standards and policies. Monitor and improve operational efficiency, including food preparation, customer service, and order fulfillment. Implement and maintain health and safety standards, ensuring all locations comply with local regulations. Conduct regular inspections and audits of restaurant locations to ensure adherence to operational standards. Manage staff scheduling, training, and performance evaluations to maintain high levels of employee productivity and morale.

Procurement Management: Develop and implement procurement strategies to ensure timely and cost-effective purchasing of food and non-food items. Negotiate contracts and terms with suppliers, maintaining strong relationships to secure the best prices and quality. Monitor inventory levels and coordinate with stores manager and shop supervisors to forecast demand and avoid shortages or overstock situations. Evaluate and select suppliers based on quality, reliability, and cost-effectiveness. Ensure compliance with all procurement policies and procedures, including ethical sourcing and sustainability practices.

Financial Management: Prepare and manage budgets for operations and procurement, ensuring alignment with company financial goals. Monitor expenses and implement cost-saving measures without compromising quality or service. Analyze financial data and performance metrics to identify areas for improvement and implement corrective actions.

Customer Satisfaction: Ensure a high level of customer satisfaction by maintaining consistent food quality, service, and cleanliness across all locations. Address customer complaints and feedback promptly and effectively, implementing changes as needed to improve the customer experience. Develop and implement initiatives to enhance customer loyalty and retention.

Qualifications & Documents

1. Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
2. 3 to 5 years of proven experience in operations management and procurement, preferably in the fast-food or hospitality industry.
3. Strong negotiation and contract management skills.
4. Excellent leadership and team management abilities.
5. Exceptional organizational and multitasking skills.
6. Proficient in using operations management and procurement software.
7. Strong analytical and problem-solving skills.
8. Excellent communication and interpersonal skills.

Application Process

Interested candidates should submit their resume, cover letter, and references to hr@cleaneatsgh.com with the subject line "Operations and procurement Coordinator Application – [Your Name]". Applications will be reviewed on a rolling basis until the position is filled.